Connect Stripe

Once Stripe is connected, Goodreviews asks for a review after an invoice is issued or a payment is received. It takes two parts: connect Stripe once, then create an automation that says when to ask.

Before you start

  • You need your Stripe login. Stripe asks you to approve Goodreviews when you connect.
  • Google Business Profile should already be connected in Goodreviews.
  • Review requests are marketing messages. Recipients must have opted in. See Consent and SMS rules.

Part 1. Connect your Stripe account

  1. Click your account menu at the top right.
  2. Click Integrations.
  3. Under Available to connect, click Connect next to Stripe.
  4. Click Connect Stripe.
  5. Stripe opens its approval screen. Approve the connection, and that's it.
The Integrations page shows the Connect button next to Stripe highlighted.
The Stripe page shows the Connected badge next to the Stripe name.

Stripe now shows Connected. Nothing is sent yet. Part 2 tells us when to ask.

Part 2. Create an automation

Steps 4 to 7 are the 4 screens of the Create automation window.

  1. Click Collect in the sidebar.
  2. Click Automations.
  3. Click Create automation.
  4. Choose Stripe, then click Continue.
  5. Choose the moment we should ask, then click Continue. See the table below.
  6. Under Send after, choose when to send, then click Continue. The default is 2–5 hours. You can pick anything from Immediately to 30 days.
  7. Check the summary. It says when we ask and that we use your review request templates.
  8. Click Create automation. It starts running straight away. You can pause or delete it at any time.
Step 4 of 4, Review and create, shows the summary and the Create automation button.
Moment What triggers it
After an invoice is issued When an invoice is issued in Stripe.
After a payment is received When any payment is received in Stripe. All payments count.

Want both moments? Create one automation for each.

How to check it's working

Click Collect in the sidebar, then click Automations. Your new automation should say Running, with Source: Stripe.

The Automations page shows the new Stripe automation marked Running.
Status What it means What to do
Running Requests are going out. Nothing.
Paused Nothing is being sent. It shows why: you paused it, or Stripe is disconnected. If you paused it, click Resume. If Stripe is disconnected, see "If you need to reconnect Stripe" below.
Needs attention Something is stopping requests. Click Manage and follow the message.
Disconnected Stripe is no longer connected. See "If you need to reconnect Stripe" below.

If you need to reconnect Stripe

Click your account menu at the top right, then click Integrations, and connect Stripe again. Your automations start again by themselves, so you don't need to click Resume. An automation you paused yourself stays paused until you click Resume.

Anything that happened in Stripe while it was disconnected is not sent later. To ask those customers, click Collect in the sidebar and send them a request from the Send tab. See Send review requests.

Common questions

Why didn't my customer get a request? Your rest period stops anyone asked recently from being asked again. Recipients must also have opted in.

Will a customer get two requests if I invoice them and they pay? We send one request per customer per transaction. After that, your rest period stops repeats.

How do I disconnect Stripe? Click your account menu at the top right, then click Integrations. Click View details next to Stripe, then click Disconnect. Click Disconnect again to confirm.

Automations that use Stripe stop running. Disconnecting also removes Goodreviews from your Stripe account, so you can simply connect again later. See "If you need to reconnect Stripe" above.

Still stuck? Email success@goodreviews.io.

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